Appeals Procedure

The WRIGHT Foundation Appeals Policy applies to all candidates who wish to appeal against the outcome of an assessment. If a candidate feels their result is unfair or has been marked incorrectly they may appeal in writing to WRIGHT Foundation who will review the decision.

All WRIGHT Foundation candidates are assessed against set criteria determined by the relevant endorsing body :

All WF assessors hold nationally recognised qualifications in the context of exercise and fitness to allow them to assess the achievement of these criteria.

Procedure:

If a candidate wishes to appeal against the decision of their assessment they must do so within 14 days of receiving their assessment result. All appeals must be sent in writing (letter/email) to the WRIGHT Foundation office and addressed to the Quality & Compliance Manager.

The appeal must contain the following information:

  • All candidate contact details
  • Grounds for the appeal
  • Lecturer/ assessor name and course attended
  • Any supporting evidence – if applicable

The WRIGHT Foundation appeals procedure comprises of 4 stages as follows:

Stage 1:

A learner can appeal in writing to WRIGHT Foundation, stating the reason and/or circumstances by which they wish to appeal against to the assessor who marked their assessment.

A decision will be issued within 14 working days, from receipt of the appeal.

If the learner is unsatisfied with the outcome proceed to Stage 2.

Stage 2:

The learner can then appeal in writing to WRIGHT Foundation, where a different assessor will review the decision made by the original assessor and all supporting evidence and documentation.

A decision will be issued within 7 working days, from receipt of the appeal.

If the learner is still unsatisfied with the outcome from the independent assessor proceed to Stage 3.

Stage 3:

The learner can then appeal in writing to the WRIGHT Foundation, where the Lead Internal Quality Assurer (IQA) who will review the assessment decision along with all relevant documentation and evidence.

A decision will be issued within 7 working days, from receipt of the appeal.

If the learner is still unsatisfied with the outcome from the independent assessor proceed to Stage 4.

Stage 4:

If the learner is unsatisfied with the outcome then they may appeal directly to the appropriate endorsing body.

The Lead Internal Quality Assurer, working with the Quality & Compliance Manager, will oversee the whole appeals process and ensure that each candidate is treated fairly and that all decisions are made based on relevant documentation and evidence provided.

WRIGHT Foundation’s quality assurance policy ensures that all standards are met and that we provide quality and consistency during the assessment process.

Additional Notes

It is extremely difficult to investigate appeals without impartial evidence. Therefore appeals against referrals in practical teaching based solely on the student’s disagreement with the assessor’s decision will only be considered when accompanied by a video recording.

The student has the right to video any aspect of their assessment using their own video recording equipment provided it does not interfere with the assessment process, other students or the assessor’s ability to carry out their role(s). It is the responsibility of the student to arrange a video operator.

It is the responsibility of the student to notify WRIGHT Foundation of any medical problem which may affect student performance adversely in the assessment process, so that a decision can be made for deferral, prior to the assessment date

Appeals against referrals in the external theory result can result in the following actions:

  1. Investigation into the WRIGHT Foundation’s invigilation procedures/delivery
  2. Re- marking of the theory papers

If you have any questions about any matters set out in appeals document pack please contact WRIGHT Foundation on 01307 469055 or email the office quality@wrightfoundation.com